Return & Refund Policy

At Watson Engineering, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Include all original packaging, hardware, and accessories.
• Be accompanied by your order number or proof of purchase.

To initiate a return, please contact us at sales@engineeredbywatson.com.

Return Address:

Watson Engineering
2040 Venture Circle, Unit B13
Massillon, OH 44646

Please do not send items back without first contacting us. Unauthorized returns may be refused.

If your return is approved, we'll provide return instructions. Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong item or a defective product).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the incorrect product, contact us within 7 days of delivery at sales@engineeredbywatson.com.

Include your order number along with photos of the item and packaging so we can quickly evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products.
• Special-order items.
• Clearance or sale items.
• Gift cards.
• Items that have been installed, modified, or show signs of use.
• Products returned without prior authorization.

If you're unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges. If you would like a different item, simply request a return for the original product (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@engineeredbywatson.com.

Questions?

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: sales@engineeredbywatson.com